Returns
If you change your mind and the item is unused and in original packaging, you have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.
How do I initiate a return?
- Visit http://support.ooni.com.
- Scroll to the bottom of the page and select 'I need to return an unopened item'.
- Click Continue.
- Input your Name and email address.
- Select 'Write Message' and enter your Phone Number and Address.
- Click Continue.
- Input your order number.
- Review your submission and click Submit Message.
Our team will aim to respond within 24-48 hours.
FAQ
You have until 60 days after the date of receipt of your goods to request a return.
All Returns from the UK mainland are free within 60 days for any item in original packaging, or any incorrect or faulty items.
There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.
We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!
We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email support@ooni.com, however for the fastest response please use the link for direct support above.
