Shipping
Heads-up – the guaranteed delivery date for a Christmas arrival has passed, but we’ll get it to you just as fast as we can.
Delivery charge will be applied once and calculated on the heaviest item on the order.
Standard Item Shipping
The shipping of all 12″ Ovens and Accessories* are charged at the following rates.
* excluding those listed as large items below.
| North Island Mainland | $20.00 |
| South Island | $40.00 |
| Waiheke & Great Barrier Island | $40.00 |
| Delivery in up to 2-3 business days (Mon-Fri) † † This may be longer in select circumstances involving more remote destinations. |
|
Large Item Shipping
The shipping of the following items are classed as large items and shipping is charged at the following rates.
- Ooni Karu 16 Multi-Fuel Pizza Oven
- Ooni Koda 16 Gas Powered Pizza Oven
- Modular Tables (Large and Medium)
| Auckland Metro Areas | 3-5 business day † | $50.00 |
|
North Island (Metro Areas ‡) | 3-5 business days † ‡ Not in Auckland Metro Area |
$80.00 |
| North Island (Rural Areas) | 3-5 business days † | $140.00 |
| South Island (Metro Areas) | 5-7 business days † | $140.00 |
| South Island (Rural Areas) | 5-7 business days † | $180.00 |
| Waiheke & Great Barrier Island | 3-5 business days † | $80.00 |
| † This may be longer in select circumstances involving more remote destinations. | |
Our Large Item Shipping is carried out by our courier partner Fliway. Once your goods reach the local Fliway depot you will be contacted directly by Fliway via text message and requested to confirm a delivery slot. Once the delivery date and time has been confirmed the delivery will be made.
Free Returns
If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return.
Important note on PO Boxes | We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.
If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com.
FAQ
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
Shipping information for Australia
Shipping information for the US
Shipping information for Canada
Shipping information for the UK
Shipping information for Europe
Other regions - Sorry! From our online stores we only deliver to New Zealand, Australia, Canada, US, UK and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Your order will dispatch from our Auckland based warehouse.
Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 working days before contacting us - as they may be on their way to you separately!
If you have an inquiry about shipping, contact us at support.ooni.com.
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped in a branded box, but this does not show any pricing information. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!
