Ooni Terms and Conditions

1. About these terms

What these terms cover. These are the terms and conditions on which we supply our products to you (terms). 

Why you should read them. These terms are legally binding. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please remember that these terms do not include a complete list of all your (and our) rights or responsibilities, and there may be others under applicable consumer law. If you think that there is a mistake in these terms, please contact us to discuss. We recommend that you print a copy of these terms or save to your device for future reference.

2. Information about us and how to contact us  

Who we are. We are Ooni Limited, a company registered in England and Wales. Our company registration number is 08316049 and our registered office is at Walderslade Accounting Services, 105 Hopewell Business Centre Unit 20, Hopewell Drive, Chatham, Kent, ME5 7DX. Our place of business is at Ooni HQ, Ooni Park, 189 West Main Street, Broxburn, EH52 5LH. 

Who is the customer. Our customer for the purposes of these terms is the individual placing the order and named as the contact (you). You are responsible for ensuring that the details included in your order (including your name and contact details) are specific to you and accurate. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

How to contact us. You can contact us via our support portal, or by writing to us at support@ooni.com, or by mail to our business office at Ooni HQ, Ooni      Park, 189 West Main Street, Broxburn, EH52 5LH.

3. Our contract with you  

How we will accept your order. Our acceptance of your order will take place once your order has been placed when we send you a confirmation email. The contract      comes into existence immediately when we send you a confirmation email of your order.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product or potential fraud. 

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 

Images 

All images on our website are subject to copyright. 

4. Our products  

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in any images on our website. The packaging of the product will show what the product is - please bear this in mind if you are purchasing the product as a gift.

5. Pre-order terms 

Pre-orders. Pre-orders are orders for products that are not yet available for immediate delivery from Ooni. Please provide accurate contact information about yourself when you place your order so we can keep you updated on your purchase. 

Payments. Pre-order payments do not guarantee availability of the product but represent your offer to buy the product when it is generally released for sale.  Your offer is only accepted once the pre-ordered product is dispatched. When you place a pre-order you will need to pay the full upfront price of the product or you may be able to use other payment options available on our website from time to time (see the section below – When you must pay and how you must pay).

Delivery. Where possible, we aim to release and supply products available for pre-order in line with the expected delivery time displayed on the product page. We will endeavour to provide you with updates on the shipping time on the product page. If the release or supply of pre-ordered products is delayed by an event outside our control, such as strikes or other industrial action by third parties, natural disasters, wars, or failures of public of private telecommunications, we will contact you as soon as possible to let you know and do what we can to reduce the delay. Provided we do this we will not be liable for delays caused by the event, but if the delay is likely to be substantial you can contact us (see the section above - How to contact us) to end the contract and receive a refund for any pre-ordered products you have paid for, but not received. 


Cancellation. Either you or Ooni may cancel a pre-order at any time for any or no reason prior to our notice to you that the product has been dispatched. If cancellation occurs before we notify you of dispatch, you will be entitled to a full refund of your payment. You may also be entitled to change your mind once you receive a product (see section How long do I have to change my mind below).

6. Subscription terms 

To the extent you purchase any of our products on a subscription basis, the terms in this section shall apply. If you do not purchase products on a subscription basis, then this section will not apply to you. 

Subscription. By subscribing to receive our products, you agree to receive recurring deliveries of specific products at intervals of your choosing, as outlined in the order process and during the checkout process (“Subscription Order”). These subscriptions are set to auto-renew, and we will charge your selected payment method for each recurring order, in accordance with your chosen delivery frequency as set out in the Subscription Order.

Subscription Payment. If you elect to receive products via subscription, you will be required to provide us with valid, up-to-date and complete bank or credit card details and up-to-date and complete contact and billing details. You authorise us to take payments from your selected payment method for each renewal period, as set out in the Subscription Order. The payment for each recurring order will be taken automatically at the start of each subscription period, unless you cancel the subscription as outlined below.

Term. The initial subscription term begins when you complete your first Subscription Order and will continue on a rolling basis until cancelled. Your subscription will automatically renew at the end of each subscription term unless you cancel it before the next renewal date (as specified in the Subscription Order). 

Cancellation. You have the right to cancel your subscription at any time during the 14-day cooling-off period after placing your initial order (see section ‘How long do I have to change my mind’). You can always cancel your subscription before the next renewal date (as set out in the Subscription Order) by notifying us (see section ‘Tell us you want to end the contract’). You will be charged for the next renewal forty-eight (48) hours before the next renewal date, so we recommend that you get in touch with us in advance of this to ensure your subscription is cancelled. We will provide you with a reminder notice once every six months after your initial order (in most cases this will be three to five working days before the due date for the next relevant subscription payment) giving you the opportunity to opt out of the auto-renewal or update your subscription preferences. This reminder notice does not affect your right to be able to cancel your subscription before the next renewal date. 

7. Your rights to make changes  

Contact us to request a change to your order. If you wish to make a change to your order please contact us (see section ‘How to contact us’ above). We will let you know if the change is possible.

If the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

If we are unable to make the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see the section below – Your rights to end the contract).

8. Our rights to make changes  

Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements. We are constantly striving to improve our products. These changes will not affect your use of the product.

9. Providing the products   

How we will deliver the products. We will deliver the products as set out in our Shipping Page. 

Delivery costs. You are responsible for the costs of delivery that are displayed at the time of your purchase. The costs of delivery will be as displayed to you on our website.

When we will provide the products. During the order process we will let you know of the estimated delivery date which is based on factors such as the availability of the product, your location and the delivery method. While we aim to meet these estimates, they are not guaranteed and are subject to changes due to factors outside our control, including, but not limited to, stock availability, third-party delivery services, and unforeseen circumstances (see below).

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, such as strikes or other industrial action by third parties, natural disasters, wars, or failures of public of private telecommunications, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us (see the section above - How to contact us) to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when your product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Alternatively, parcels can be left on a doorstep or a safe place, or with a neighbour. 

If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs reasonably incurred by us. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within two weeks we may end the contract and the section Our rights to end the contract will apply.

Your legal rights if we deliver your products late.  You have legal rights if we deliver any products outside a reasonable timeframe beyond the estimated delivery date set out by us during the order process. Specifically, you may agree a new deadline (see below) or treat the contract. If you do choose to treat the contract as at an end for late delivery, you can cancel your order. If you wish, you can reject or cancel the order for some of the products (instead of all of them), unless splitting them up would significantly reduce their value. We will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must post them back to us in an unopened and undamaged condition. We will pay the costs of postage. Please email us at support@ooni.com for a return label.

Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

When you become responsible for your products. A product will be your responsibility from the time we deliver it to the address you gave us including where you have requested it to be left on a doorstep, or a safe place, or with a neighbour.

When you own products. You own your product once we have received payment in full.

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  • deal with technical problems or make minor technical changes;

  • update the product to reflect changes in relevant laws and regulatory requirements;      

  • investigate suspicions of fraud or deception; or

Your rights if we suspend the supply of our products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product.

10. Your rights to end the contract  

You can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, if you have used the product and when you decide to end the contract:

  • (A) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see If there is as problem with the product;

  • (C) If you have just changed your mind about the product, see How long do I have to change my mind. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning the product(s).      

  • (D) We also operate a returns policy, see Do I have any other rights to change my mind?. 

(A) If there is a problem with the product  

We are under a legal duty to supply products which are of a satisfactory quality, fit for purpose and as described in the information we supply to you. If we fail to comply with this duty, then you can reject the products and request a full refund provided that it is within thirty days of the date of delivery or if you do not wish to reject the products or are out-with the thirty day refund period, you can request for us to repair or replace the product within a reasonable timeframe (and if the product is still faulty after this, you can reject the product and receive a refund or request a price reduction).      

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at support@ooni.com or at Ooni HQ,  Ooni Park, 189 West Main Street, Broxburn, EH52 5LH.

Your obligation to return rejected products if there is a problem. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please email us at support@ooni.com for a return label and for further support.     

(B) Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

  • there is a risk that supply of the products may be significantly delayed because of events outside our control;

  • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or

(C) How long do I have to change my mind?      

Right to cancel. You have a legal right to a cooling-off period starting from the date contract between you and us comes into existence even if the product has not been dispatched (see How we will accept your order) until 14 days after the day you (or someone you nominate) receive the product, or if earlier, until you start using the product if you change your mind about our product. 

You do not have the legal right to cancel: (i) once you make use of the product; (ii) if the product is sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (iii) for perishable food items. These exclusions are particularly relevant where you are purchasing groceries from our website, but may also apply to other products we offer. Please read these terms carefully to understand your rights before purchasing our products. 

(D) Do I have any other rights      to change my      mind?

If you have opened and used your Ooni oven, please see our Great Pizza Guarantee. 

Do I have any other rights to change my mind? In addition to the legal right to cancel above, we have a generous returns policy and we will provide you with 60 days after the day you (or someone you nominate) receive the product, or if earlier, until you start using the product, to change your mind, subject to the conditions set out in this section 10 and in our Returns Policy. Please refer to our Returns Policy for further details on returns. 

To initiate a return, please contact us through our support portal email at support@ooni.com with your order number.

How to end the contract with us 

Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

  • By email. Email us at support@ooni.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

  • Online. If you have signed up to our support portal online, you can let us know via the portal.

  • By post. Post      details      of what you bought, when you ordered or received it and your name and address to us at our business office address at Ooni HQ, Ooni      Park, 189 West Main Street, Broxburn, EH52 5LH. 

A model cancellation form is set out below:

“To [here the trader's name, geographical address and, where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate”

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in unopened condition. Please email us at support@ooni.com for a return label and return address. If you are exercising your legal right to cancel or change your mind and wish to rely on our Returns Page     , you must return the products to us within 14 days of telling us you wish to end the contract. If you change your mind before dispatch of the products, the contract will end immediately and we will refund any sums paid by you for products not provided. Ownership of the products will pass to us as soon as you post the products back to us for return. 

How we will refund you. We will refund you the price you paid for the products including applicable delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. Please note that refunds will always be made to the original payment method.  

Deductions from refunds if you are exercising your legal right to cancel. If you are exercising your legal right to cancel:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, we reduce your refund if the product's condition is not "as new", items have been removed from packaging, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your legal right to cancel then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Returning products after ending the contract.

11. Our rights to end the contract  

We may end the contract if you break it. We may end the contract      at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address; or

  • you do not, within a reasonable time, allow us to deliver the products to you. 

12. Our rights to compensation. 

You must compensate us if you break the contract. If we end the contract in the situations set out in the section above (We may end the contract if you break it) we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

We may withdraw the product. We may write to you to let you know that we are going to stop providing the products. We will refund any sums you have paid in advance for products which will not be provided.

13. Price and payment  

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section What happens if we got the price wrong below for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 

What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and arrange for the return of any products provided to you.

When you must pay and how you must pay. We accept payment by most credit and debit cards, and through Apple Pay and PayPal. You must pay for the products at the time of your order. We will not charge your credit or debit card until we accept your order. We will not be responsible for any services provided by a payment provider. You should contact the payment provider in the event you experience any issues when making payments for our products. Please note that separate payment terms may be applied by the payment provider. We will pass the payment provider aspects of your personal data, such as contact and order details, in order to allow them to assess whether you qualify for their payment option and to tailor the payment options for you.  You can view the relevant payments terms and privacy notice of the payment provider on the provider’s website. The full list of payment providers accepted by Ooni are set out on our website footer. 

14     Our responsibility for loss or damage to the product     

          We are not responsible for loss that is: 

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).


  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control above. 


  • Caused by our courier partners. Where an issue arises during the delivery of your products, including any damage to the products themselves, please contact the courier directly or us so that the matter can be looked into and resolved. We will not be responsible for any damage caused to your property by the courier.  

     

  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.


  • A business loss. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.     

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

  • fraud or fraudulent misrepresentation; and

  • breach of your legal rights (express or implied) in relation to the products, including the right to receive products which are of satisfactory quality, as described in the information we supply to you, and fit for purpose.

16. How we may use your personal information   

How we will use your personal information. We will only use the personal information you provide to us: (a) to supply the products to you; (b) to process your payment for the products; (c) if you agreed to this during the order process, send you marketing information     ; and (d) for the other purposes specified in our Privacy Policy. Any personal information we obtain will be processed in accordance with our Privacy Policy. Where you order products from our site, we also use cookies to provide you with a good experience and other reasons as set out in our Cookie Policy. Please read our policies carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions or concerns about our Privacy Policy or Cookie Policy, please get in touch at support@ooni.com.

17. Other important terms  

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Our consent will not be unreasonably withheld or delayed. 

Variations to these terms. We may change these terms from time to time, for example, to reflect changes in law or technical adjustments and improvements to our products. Your continued use of our products will confirm your acceptance of the revised terms. Please check the terms whenever you use our website to ensure you are aware of the terms that apply at that time.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not make payment and we provide the products, we can still require you to make the payment at a later date. 

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of these terms and our products in the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms and our products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these terms and our products in either the Northern Irish or the English courts. If your usual country of residence is in the European Union, you may bring legal proceedings in respect of these terms and our products in the United Kingdom or in the courts of the European member state country where you live; and nothing in these terms affects your rights as a consumer to rely on any applicable mandatory consumer protection laws in your country of residence.